We have visited Rick Stein’s new fish and chip shop in Falmouth twice before, both times for the traditional “fish supper” – and have loved it.
They have to be possibly the most expensive fish and chips in the UK – but avid readers will know that its about “the experience” and not what’s on the plate (although that is very good as well).
Last night Annie and I decided to visit the Oyster Bar upstairs for the first time – a little celebration just for the two of us.
Champagne, lobster, hot and spicy prawns and a “tapas” selection whilst we chatted and looked out over Event Square and the Marina.
Service – impeccable – congratulations to Stein because he has NOT made the usual mistake of investing thousands in shop-fitting and then recruiting student labour who either don’t know or don’t care about customer service (very common in Falmouth – don’t ever go to Pizza Express).
Food and drink – excellent. Local produce beautifully prepared and our favourite Camel Valley bubbly.
Environment – a big disappointment:
- no ambient music – we were the only couple in there and it was VERY quiet
- same hard tables and chairs as downstairs
- same white tiles as downstairs
Not enough positive differentiation.
At these prices, I expect “upstairs” to be like a business class lounge.
Maybe a different tiling, some comfy chairs, background music, different lighting.
Still an 8 out of 10 – but I’m expecting a 10.
There are plenty of people prepared to pay for the upgrade (as well as the £15 a head meals downstairs) – but give us the upgrade please.