Financial transparency

There appear to be three camps when it comes to sharing financial performance data with your team:
80% – tell them nothing – it isn’t any of their business and if they find out how much we are making it will be all over the village, then they will ask for more pay.
15% – share the KPI’s and other key numbers because it develops a sense of ownership and engagement.
5% – tell them everything because they will then know when we are having good and bad times.
I would suggest that the 15% have it right – and many is the team meeting I have attended where the headline numbers have been discussed.
The 80% complain that they cannot get their team motivated – go figure.
The 5% observe that total transparency is OK in very small groups but the more people in the conversation, the more chance of a spoiler.
The 15% is a good place.

  • KPI’s
  • ADY’s
  • OCPSPD’s
  • ROI’s
  • TCO’s

and if you don’t know what all that means – you need to call us.


Published by

Chris Barrow

Chris Barrow has been active as a consultant, trainer and coach to the UK dental profession for over 20 years. As a writer, his blog enjoys a strong following and he is a regular contributor to the dental press. Naturally direct, assertive and determined, he has the ability to reach conclusions quickly, as well as the sharp reflexes and lightness of touch to innovate, change tack and push boundaries. In 2014 he appeared as a “castaway” in the first season of the popular reality TV show “The Island with Bear Grylls”. His main professional focus is as Coach Barrow, providing coaching and mentorship to independent dentistry.