Email problems

I’m using this medium to explain that if you sent an email to in the last 24 hours, it will not have reached me.
Can you please re-send or send to
The reason behind this relates to the archaic systems and lack of effective customer service at Paypal, the on-line payment provider.
In this world of super-fast global web communications, you would have thought that authorising your IT consultant (the genius Kimberly Black) to make payments for you would have been a good delegation for a busy traveller like myself.
Not so with Paypal – I asked Kim to renew my web hosting service direct, gave her my Paypal access details – and as soon as they saw her trying to make a payment with my account they closed the whole bloody lot down.
Now, with hindsight, that was probably a good thing in the era of phishing – fair dinkum – but what I cannot seem to get anyone at Paypal to understand is what happened and why – or fix it.
At their request, I have:

  1. written to authorise Kim to make payments;
  2. sent them faxed copies of my passport and a utility bill;
  3. re-entered my Maestro card details;
  4. followed their instructions to re-activate my card;
  5. answered 4 customer service queries in the last 10 days;
  6. noted the deposits they have made in my bank account to test the system;
  7. and all sorts of other minor stuff that has been the subject of emails in the last couple of weeks
Dare I say it – all whilst running a business, living and travelling around the country.
Oh – and by the way – they took over £500 out of my account 3 weeks ago – payments I had made to suppliers – and have sat on the money – suppliers not paid.
Has my Paypal account started working again?
Evidently not – as the renewal for my web hosting wasn’t paid this month – and so the web hosting company closed down my emails at 7.30 am UK time yesterday – and Kim is now back-stage, attempting to get the system back up again.
I’m in the unusually position of downloading emails at 5.30 am this morning and, instead of the usual 30-40 I’m looking at 1.
Thanks for nothing Paypal – your procedures are confusing and arcane, your communication sucks and I’m going to find some other way.
Don’t forget – if you need me its

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Chris Barrow

Chris Barrow has been active as a consultant, trainer and coach to the UK dental profession for over 20 years. As a writer, his blog enjoys a strong following and he is a regular contributor to the dental press. Naturally direct, assertive and determined, he has the ability to reach conclusions quickly, as well as the sharp reflexes and lightness of touch to innovate, change tack and push boundaries. In 2014 he appeared as a “castaway” in the first season of the popular reality TV show “The Island with Bear Grylls”. His main professional focus is as Coach Barrow, providing coaching and mentorship to independent dentistry.