I’m using this medium to explain that if you sent an email to firstname.lastname@example.org in the last 24 hours, it will not have reached me.
Can you please re-send or send to email@example.com
The reason behind this relates to theÂ archaicÂ systems and lack of effective customer service at Paypal, the on-line payment provider.
In this world of super-fast global web communications, you would have thought that authorising your IT consultant (the genius Kimberly Black) to make payments for you would have been a good delegation for a busy traveller like myself.
Not so with Paypal – I asked Kim to renew my web hosting service direct, gave her my Paypal access details – and as soon as they saw her trying to make a payment with my account they closed the whole bloody lot down.
Now, with hindsight, that was probably a good thing in the era of phishing – fair dinkum – but what I cannot seem to get anyone at Paypal to understand is what happened and why – or fix it.
At their request, I have:
- written to authorise Kim to make payments;
- sent them faxed copies of my passport and a utility bill;
- re-entered my Maestro card details;
- followed their instructions to re-activate my card;
- answered 4 customer service queries in the last 10 days;
- noted the deposits they have made in my bank account to test the system;
- and all sorts of other minor stuff that has been the subject of emails in the last couple of weeks