“Hi Chris
Hope you are well know you check your emails in the morning so thought
you might be able to help me out with this today.

I have a patient wanting 4 veneers which we have quoted her £3000 for,
however she tells me her colleague recently went to a dental practice that
signed her up to Denplan which covered the cost of 4 porcelain veneers
(only for cosmetic reasons, no previous dental work) so the patient only
ended up paying £1000.

My patients is now very sure that Denplan will cover cosmetic work,
which I have told her they don’t (as far as i know). I’ve also told her
to speak to Denplan directly and see what they will tell her but wanted
to ask you if you have heard of any changes to Denplan regarding this,
or if you think perhaps the dentist is just claiming it as restorative
work instead of cosmetic.

I’m not interested in making trouble for any other dentists etc only
want to know what to tell our my patients as there is no way i can see
to compete with that price without making a bogus claim.

Look forward to hearing from you
Thanks
Ricky”