The Challenge of Building a Team

No matter how hard you try, no matter how many people you interview, no matter how much training you do – this is the reality:
5% of the people you hire will attempt to destroy everything you have created – the saboteurs
15% of the people you hire will just be crap at the job – well intentioned but crap
60% of the people you hire will turn up every day, do a good job and then put their coats on and go home
15% of the people you hire will go the extra mile, arrive early, stay late, use their initiative and GSD – get shit done
5% of the people you hire will be indispensable – they will anticipate your every need, be ambassadors for your business in everything they do, be chickens rather than pigs (think about egg and bacon – the chicken is involved but the pig is committed).
Fire the saboteurs quickly
Train the incompetents until they improve or break
Tolerate the competent but don’t invite them to the “Henry V at Agincourt” speeches
Encourage, appreciate and reward the “extra milers”
Cherish the linchpins and give them a bigger future


Published by

Chris Barrow

Chris Barrow has been active as a consultant, trainer and coach to the UK dental profession for over 20 years. As a writer, his blog enjoys a strong following and he is a regular contributor to the dental press. Naturally direct, assertive and determined, he has the ability to reach conclusions quickly, as well as the sharp reflexes and lightness of touch to innovate, change tack and push boundaries. In 2014 he appeared as a “castaway” in the first season of the popular reality TV show “The Island with Bear Grylls”. His main professional focus is as Coach Barrow, providing coaching and mentorship to independent dentistry.