Let’s go back 20 years – the millennium is approaching and imagine I’m predicting at a conference that, by 2019, there would be a new breed of Principals and Managers – multi-site owners, growing from their original location to create micro-corporates across 2-10 locations, doing so by buying satellite practices from retiring dentists who are
Read More
Does your business vision extend to training your team to do their jobs properly? I recently ran a workshop during which over 20 practices were asked how often they trained and/or refreshed the training for their front desk team – rehearsing answers to FAQs and their onboarding protocol for visitors. On average, the answer indicated
Read More
Today my final workshop of the week in Dublin for a group of 7 independent orthodontic practices. That’s 3 workshops and 1 team training day in 4 consecutive days – plenty of steps on my Garmin, a somewhat deeper voice than I had on Monday and a lot of people met and engaged with. During
Read More
One of my FAQs from clients goes something like this: The performance/behaviour of Person A is causing a problem – how should I deal with this?” In this context, Person A can be a team member, a patient, a supplier, the Boss(!) – in fact, anybody who is making your life more difficult because of
Read More
Let me explain the aims and objectives of the retreat. I personally take time out every spring/summer to plan the following calendar year:Step 1 – strategic plan – deciding the direction for the year in the context of a 3-year plan Step 2 – time and priority management – establishing the 2019/20 calendar and allocating free days,
Read More
Whilst appreciating that there will be some who have worked during the Christmas and New Year period, many like me will be back to their routines this morning for the first time after an 11-day break. I’ve not been idle and, in fact, was seized by the desire to have a very early Spring Clean
Read More
Great clients bring out the best in themselves. Let me share with you an example from yesterday. I met with Neil Harris at HRS Dental Care for a “Q4” review of what has been an exceptional year of development. Having looked at this year’s performance, we then moved to 2019 and I was prompted to
Read More
I broke my own rules over the weekend and decided to work Saturday until such time as I had reached email inbox zero. The perfect imperfectionist is allowed to do that – aiming to be on target with calendar management 80% of the time – not beating themselves up when the plan fails 20% of
Read More
“It’s rude to stare” A lesson we were all taught as children. One I frequently found myself ignoring as I seem to have been born with an insatiable curiosity around who people are and what makes them tick. Goodness knows why – only child syndrome or something. Last night, after Sheila and I had been
Read More
One of the many pleasures of training, consultancy and coaching is when you get to combine some serious teaching with a bit of fun. Today is the penultimate performance of the revival tour of the smash hit Top Hats, Toast & Moments of Truth, with my friend Sheila Scott who will be back on stage
Read More