Your team have been doing something a certain way for years – and you suddenly pitch up and announce that you want things done differently: we are moving from NHS to private dentistry (that’s a big one – probably the biggest); we are no longer accepting new NHS patients; we are changing the way that
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Building a team is one thing, identifying the needles in the haystack is another. Sadly, the chances of you building a “needlestack” are very slim. So an element of compromise is necessary in your approach to creating a championship support team. The needles will be those individuals who go the extra mile and light up
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I’ve been thinking further about the appearance of high-street retail managers in the delivery of independent dentistry and some of the lessons we can learn from that sector on leadership. A basic tenet of good leadership in the retail sector is to “walk the floor”. No better example of that than the controversial Mohamed Al-Fayed,
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Three workshops last week – London, Manchester and Dublin. An opportunity to meet with my clients and listen. My quarterly immersion in their ups and downs and, thus, a chance to identify any common trends. I mentioned last week the trend of hiring managers and TCOs who have a background in high-street retail management (because
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Members of The Extreme Business Academy will be enjoying the following new content this month: An extensive video and audio interview with Laura Horton, who talks about her career and her latest thoughts on the role of the Treatment Co-ordinator in independent practice; A tutorial sharing a 12-step guide to increasing the number of patient
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Today Edinburgh in the morning, Glasgow in the afternoon and home late tonight. Tomorrow a Bunker Day and, as well as some client calls, a huge effort to clear my task list before close of play. This weekend we reach the half-way point in the calendar year. I’m off to Greece early Saturday for our
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Just proving how small a world it is – I was boarding my flight from Dubai to Durban yesterday morning and a voice said “Good morning Mr. Barrow”. I turned to see Dr. Iqbal (Kat) Kathadra, a former client who sold his dental clinic in the UK some years ago to return to South Africa
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DIY – “I’ll do it myself – it’s quicker and easier”; Command & Control – “we are doing it my way or the highway – and I want to see everything before it goes out.” Delegate & Mentor – “let me show you how to do this, then guide you as you master it. Then
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I’m frequently contacted by people who have products and services of relevance to my clients. For over 20+ years I have maintained a policy that I do not accept introducers fees or commissions – I simply broadcast and comment on good ideas. Chris and I have been friends for approximately 25 years and recently, whilst
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I’ve had the pleasure of introducing The Marshmallow Challenge to a couple of dental teams in the last few working days – in Helens Bay, Northern Ireland on Friday and again in Solihull, West Midlands yesterday. It is a great ice-breaker and also filled with useful metaphors for teamwork, collaboration and lateral thinking (it also
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