My biggest take-away from this week’s podcast with Dr. Chris Bowman was his simple answer to the question “how do you get testimonials?” Chris responded that his whole team are trained to listen out for any positive comments made by patients, from as simple as “that injection didn’t hurt a bit” to “I’d recommend you
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Recruitment of dentists (and its knock-on effects) is creating the highest level of disruption in the marketplace right now. There is a growing shortage of clinical recruits (experienced or otherwise) as a result of: the voluntary repatriation of overseas dentists; the unwillingness of others from overseas to replace them and the declining numbers of dental
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1st March 1893 and electrical engineer Nikola Tesla gives the first public demonstration of radio in St. Louis, Missouri. Little did he know what change he was unleashing upon the world (or that he would have a car named after him so many years later). It’s the 60th day of the year (only 305 to
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The new podcast from Seth Godin, “Akimbo” was launched just a few weeks ago and the first two episodes are available from the iTunes store and other notable podcast channels. In episode #1 Seth talks about “grand openings” – a term used to describe the hyper-activity that organisations get carried away with when they bring
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Every Friday morning my active coaching clients receive an email asking them to visit a landing page and complete their Extreme Business Weekly Tracker. They answer the questions, press “SEND” and I get the email directly (they have a copy as well). I use the same system to report to my own coach. The weekly
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I was asked this week to commit to an interesting exercise in self-reflection, as follows: The Perfect Customer Avatar imagine your perfect customer avatar – who are they? ask yourself what absolutely disturbs, disrupts and delights your perfect customer avatar? The Other World Question in what way do people in other sectors engage with their
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I’m frequently contacted by people who have products and services of relevance to my clients. For over 20+ years I have maintained a policy that I do not accept introducers fees or commissions – I simply broadcast and comment on good ideas. I was surprised to discover that less than 10% of practices attending The
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I’m nervous this morning and wanted to share with you why that is. I’ll be spending the majority of the day working ON my business and not IN my business. The concept isn’t new, I first discovered Michael Gerber and The E-Myth Revisited almost 20 years ago; Strategic Coach and the “Buffer Day” back in
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I’m looking for a final 4 people (or 2 couples) to attend this total immersion in coaching. We now have dentists joining us from the UK, South Africa and Sweden, travelling in especially to attend. The retreat is open to anybody who owns an existing dental business whether NHS, mixed, private or specialist from single
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I’ve spent the last 3 months listening to Sheila Scott brilliantly explain how Edward De Bono’s 6 thinking hats can help dental teams to make tough decisions after all views are taken into account. Last week, a conversation with a client reminded me of the 4 hats of dental entrepreneurship. As a dental business owner,
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