The Bus. The Bus is a metaphor for: our standards of performance – the way we do things our standards of behaviour – the way we treat each other the story of where we came from – our collective history the story of where we are going – our collective future the story of WHY
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I had already decided to create a blog post about the changing relationship between clinicians and patients, when I returned to my Cotswold B&B last night and read the following extract from Colin Campbell’s excellent blog: The difficulty we have in our practice is that we continue to treat patients as though they were patients
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Numbers don’t get emotional about people. People get emotional about numbers. Associates get emotional when faced with a percentage pay-cut (perfectly understandable – who wants a pay cut?). An unemotional demonstration that a 5% drop in percentage can be recouped by an 11% increase in productivity often falls on deaf ears. The “loser” in this
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Before commenting on how NOT to tell them (and offer some insights on how to tell them) let’s establish some ground rules. I accept that this post may well be read by owners and associates. So.. I don’t travel around the country automatically recommending that associate pay scales are reduced – so don’t blame me;
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It’s not uncommon for me to listen to owners complain about the motivation levels of their managers and clinical team. It’s not uncommon for me to listen to managers and clinicians complain about the motivation levels of the owner. Hmmmm…. What’s the difference? The owners tell me that there are certain managers or clinicians who
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Some days the work just flows, energy levels stay high, opportunity knocks, ideas flow, your mood is optimistic, you feel unstoppable. They are special days and impossible to predict. When you are in the zone – make the best of it and keep going until you happily drop. They don’t come around that often. However,
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In any business – yours, mine, your suppliers – we all need protocols and conversations. The protocols are the way we do things – systems. The conversations are the ways in which we communicate – with each other, with our clients and with our suppliers. Most days I meet with dental businesses that are working
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I work with a lot of managers and other senior team members nowadays, recognising that the true mission of the savvy Dental Principal is to create a great support team. To hire a coach to make the management team fulfil their potential. To evolve superb: Business Development Managers Clinical Managers Marketing Managers Treatment Co-ordinators Marketing
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Set some goals. Individual and/or team. How else will you know where you are going and whether you are on target? How else will your people know whether they are doing a good job or not? How else will you all stay confident? Here you go….(free downloads) 21 Professional Goals 21 Personal Goals or….. just
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This is a coaching process developed by the folks at Strategic Coach in Toronto and is one of my quarterly retreat activities, especially poignant at the start of a New Year. At the end of this post I have included a form that you can download. This is a very useful exercise for you AND
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