Lousy photograph – but at the front, there I am, presenting my comments on the past, present and future of Uk dentistry to a crowd of 45 who attended La Tasca Spanish restaurant last night. We didn’t get started until almost 20:00 and, as tribes of late commuters and early revellers swarmed over the pavements
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There are days when it all just goes according to plan: the hotel is in the right location the traffic doesn’t snarl up the room is airy, well-lit and air-conditioned the room layout is correct the organisers do a great job of hosting (thank you Practice Plan) the guests are all in the mood the
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I was privileged and a little flattered to be invited to say a few words at the opening of Sanjeev Bhanderi’s new Endo61 practice in Gatley, Cheshire last night. There was an exceptional turn out of dentists, team members and other well-wishers – and a real trip down memory lane for me as I bumped
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…is the people I meet. James Hamill of Blueapple Dental in Northern Ireland sent a photograph over the weekend. and the smiles on the faces of myself and Sonya in the photo represent the culmination of a productive day in practice and a 3-year vision that is helping them become one of the most successful
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I’m starting with the man in the mirrorI’m asking him to change his ways And no message could have been any clearer If you wanna make the world a better place Take a look at yourself and then make a change

My thanks to John Davies for bringing this to my attention Smile Pod appears to be a walk-in hygiene practice which wants to franchise. I’m confused at the term “walk-in hygienist” and then the reference that all treatment is provided by professional dentists (are there some unprofessional ones?). Of particular interest to me is the
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You are so busy. So much “to do” and so little time to do it. Lists, tasks, meetings, deadlines, projects, ventures, commitments, responsibilities. But you are missing the most important. Conversations. Good conversations. Empathetic listening. Here’s what a client told me this morning: Busy day. I saw that a lady I hadn’t seen before had
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When Captain Picard issued that command, the inference was: we know what we have to do I don’t need to know the detail I just want you to get on with it and, of course, the assumption is that you have a team of people around you who know: what to do how to do
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and reminds me that our focus has to be on creating those “raving fans” that will be ambassadors for our business. The worst person in your team is a business-prevention officer who sees all customers, internal and external, as a pain. The best person(s) in your team is the “can do” person who lives my
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