Back on 23rd March 2010 I featured in this blog a letter that had been used by Penistone Dental Care to reactivate dormant patients. The Amnesty Letter   I was chatting to a client last week who has been using a version of the letter this year and reported that a good number of patients
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I enjoyed a working lunch yesterday in a very pretty Cotswolds pub and hotel.   The car park was occupied by Aston Martins and 911s.   Inside, the diners were affluent middle-aged men, couples and a smattering of younger folk. I would say the average age was 50.   Classic baby-boomer territory – even parents
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A winning business demonstrates three characteristics: a positive SPIRIT a visionary STRATEGIC PLAN and a set of TACTICS All three must be in evidence. SPIRIT + STRATEGIC PLAN – TACTICS = CHAOS (systems failure at every level) SPIRIT – STRATEGIC PLAN + TACTICS = LOTS OF ACTION BUT NO DIRECTION (ladder up against wrong wall)
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We have witnessed an unusually wet week in Northern Italy – including three days of thunderstorms, lightning and torrential rain.   Arriving in Como last Wednesday we settled in a small piazza for lunch and, within minutes, were approached by a chap selling roses (“for the lady”) and toy rabbits (the furry kind – please..).
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In the third quarter of 2012 the Dental Business School® regional meetings will feature guest presenters Barry Oulton and Michelle Rhodes from Rhodes Oulton Innovations, focusing on Communication Skills.   What do you most look forward to about being part of the Dental Business School programme? I am mostly looking forward to being part of
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Chris Barrow, UK dental business coach for more than 15 years has announced the relaunch of the Dental Business School*, a division of the Dental Business Club*. The revised DBS features a new coaching structure, extended regional training locations and guest speakers, along with various membership options. Chris describes the DBS as the “Coach Barrow
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A crazy week of travel but “mission accomplished” as prospective partners in a new business venture are engaged in further conversation, pending formal contractual proceedings. I’m sorry to be so tantalising but there is still a veil of confidentiality in place – I can promise you that then this “breaks” there will be mentions in
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Zoe Denison, Operations Director at Practice Plan Limited   Where do you work? Practice Plan which is a dental membership plan administrator and insurer that offers a wide range of added value services to support the business of dentistry. Why did you decide to sign up to the Chris Barrow ezine? Several people had mentioned
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It’s going to be a challenging week before we fly to Barcelona on Friday for the Practice Plan Club Weekend – and then on to Milan for a family week in the Italian lakes. You are all familiar with the phenomenon – the week before a holiday the “to do” list looks overwhelming. In our
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Were there queues of people waiting outside HP stockists on the launch day, hoping to be one of the lucky early-adopters? Did people walk up to HP Touchpad owners in Starbucks and ask to have a look?   Are forums raving and developers developing? I don’t think so.   The fact is that there are
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