Make a note on your calendar: Friday 14th September 2012 – 99 days to Christmas Eve.   I want to share with you something I’ll be doing on that day. I’ll be opening a very good bottle of red wine, drinking most if not all of it – and then beginning my pre-Christmas de-tox.  
Read More

I was recently asked by a client “how should I reward my staff if they work beyond what is expected?”   I told him the following story: A friend of mine works for Virgin Atlantic. One Christmas day an extra flight was scheduled at the last minute. None of the airline crew wanted to do
Read More

First week back after the three month summer holiday we all enjoyed this year. In the first 48 hours I have had THREE phone calls from dentists/practice managers asking the following: business in September is slow to pick up the book is looking very gappy I’m in a bit of a panic about new patient
Read More

When interviewing new candidates for a role in your practice, you need to be asking the right questions. Here are some suggestions:   Old interview questions New interview questions (that you wish you could ask) Can I see your CV and references? Can I see your updated Linkedin profile, connections and recommendations? Can you type?
Read More

Good communication within a team is essential to building and maintaining positive working relationships and also key in managing the performance of your team. In the 21st Century dental practice we can now communication using email, social media, phone, text, google hangout to name a few, but what about good old fashioned one to one
Read More

Concentrate your marketing money where it will have the most benefit Would you like an opportunity to improve the public’s perception of your practices attitude to social responsibility? From all over the UK Dental Practices have donated 1000’s of books to their local primary schools, helping them to build relations, as well as gaining valuable
Read More

Source: Indexed   I’ve been pretty much a lone ranger for most of my adult life – even playing in teams as a young adult (5-a-side football and volleyball) I saw myself as a rebel.   It probably stems from my childhood (most things do) – being an only-child of alcoholic parents (misery manual to
Read More

First morning at The Perantzada Hotel, Vathi, Ithaca, Greece.   We are here for 7 days simply because the deal was irresistible  – it will probably be less expensive for me to live here for a week than in Hale, Cheshire!   And, in spite of managing to leave my iPhone locked inside HSBC on
Read More

I’m always interested in businesses and individuals who “tear up the rule book” and innovate.   Michael Joseph is a very interesting young man – I probably identify with his attitude to tradition – in that he wants to change things for the better – for himself, of course, but also for the clients he
Read More

Dear Colleague, I am delighted to inform you that due to huge demand we have decided to accept new applications for an additional cohort of dentists to join our flexible, part time Masters in Restorative Dentistry to start on 15 October 2012. You will only need to take off around 10 days per year from
Read More