Starting my day in Manchester but this week I’ll be in: Watford Cobham Central London So no doubt there will be some customer service experiences to share with you – as well as stories from the client base as I deliver 2 Dental Business School workshops. We start a new quarter in Watford tomorrow –
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If you had asked me to value a UK dental practice anytime from 1997 to 2005 I would have answered: “35% of gross revenues plus £10,000 per dental surgery.” If you had asked me in January 2007, I would have answered: “NHS practice – zero. Private practice 35% plus £10k per surgery.” If you had
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a person who works in a place such as a hotel, office or hospital, who welcomes and helps visitors and answers the telephone Or at least, that’s how the word “receptionist” is defined in the Cambridge English Dictionary. I had occasion to check after my experience yesterday. Visiting the offices of a professional service firm
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That’s what just happened – 6.30am in a hotel in the North Lakes Hotel, Penrith, Cumbria and I seem to have rattled through the overnight emails very quickly. I wouldn’t want clients to think I rush through their requests for help – perhaps 2/3rds of the emails are internal – Team CB staying in touch
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My annual spend on hotels and conference suites is enormous – into 6 figures. The majority of that investment is on good quality conferencing for our delegates – there is little point in conducting workshops focused on customer service and quality in lousy places. Similarly – when I travel, I stay in 4 or 5-star
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Last Friday I presented a full-day workshop to a group of orthodontists at the Head Office of 3M in Bracknell – what a fantastic facility – the AV and conferencing suite were first class – and the building a dream. The avid reader may recall that, last year, I was fortunate to visit the RBS
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5.45am – alarm call in Sheffield and another encounter with the breakfast from hell – this time I plunge the serving spoon into a a vat of liquified scrambled egg and walk away, accepting tea and toast as my best option. 6.45am – sit down in the main hotel bar and begin work on my
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Breakfast at the Royal Victoria is an extraordinary event. Served in the main hotel restaurant – more high ceilings and aspidestras. What’s unusual is the hotel staff. I arrive at 6.30am to find a very stocky and chirpy lady who literally shouts, “MorningSirroomnumber pleasehelpyourselfit’sselfservicewouldyouliketeaorcoffee?” in one unbroken torrent of words that have me flinching out
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