I’ve been an advocate of this idea for years,since I first heard about it.Why do dentists and their teams tolerate families arriving in the practice after school finishes – the children sugar deficient and hyper-active, the parents rushed by traffic congestion and impending dinner-time, the dentist and team frazzled at the end of the day?
Read More

I’ve been an advocate of this idea for years,since I first heard about it. Why do dentists and their teams tolerate families arriving in the practice after school finishes – the children sugar deficient and hyper-active, the parents rushed by traffic congestion and impending dinner-time, the dentist and team frazzled at the end of the
Read More

I’ve been falling steadily behind with work these last few weeks – as a result of the sheer volume of work that accumulates as we continue to work with our clients and, at the same time, begin the process of building the new company for 2008. Suddenly, a lot more business development time is appearing
Read More

Although I’ve spoken and written about this before – it keeps coming up – clearly there are plenty of dentists reviewing their on-line presence at the moment (and they need to). So – for the record: Step 1 — can if find you? 1. Google search engine optimisation 2. Google sponsored links Step 2 —
Read More

Back on the road – and writing this post at my dinner table in The Village Hotel, just outside Liverpool. I’ll be working with a dental practice near here tomorrow on their patient journey and selling skills. Today was the Marriott Hotel, Leicester (very nice too) and a day with Servicemaster, presenting to a mixed
Read More

Please forgive the absence of blog posts. Its just one of those mental weeks where I am emailing from 6.00am to 7.30pm, presenting from 9.00am to 5.00pm, travelling to the next location in the evening – bar snack at 9.00pm, bed at 10.00pm. Crazy weeks where there is no business development time, no thinking time,
Read More

Another 4.30am start on Friday morning – and another dawn over Bodmin as I drive 370 miles to speak at a dental conference in Lincoln. Audience are members of the Regional Post-Graduate group and my financial reward for the day is very low – section 63 funding they call it – which means barely more
Read More

My monthly call-in day is always a “main event” in the calendar as it provides me with an accurate litmus test of the issues that my clients are facing. From Scotland to the South Coast there can be uncanny similarities in the questions I am asked – indicating that there’s nothing new out there –
Read More

Until 3rd September. You can see my holiday reading list further down on the right. Have a good month – I’ll be back!

Its the weather – it’s terrible! Falmouth Week is in full swing – and that’s supposed to mean open-air concerts and all sorts of crowds watching water-born activities. Last night I even saw crews from the Fastnet race who have been blown off course and just given up – gone to the pub. The town
Read More