During a long conversation with a trusted friend I was asked two questions: What fascinates me the most? What makes people tick The application of technology in our daily lives The Business of Dentistry Creating content that helps people to evolve How social media is changing the way we live Learning to be a better
Read More
Yesterday morning Lorraine Shelley, practice manager at Dental 397, picked me up from the lovely Headweir Millhouse hotel to take me over to the practice. It was too early for a hotel breakfast and so, at my request, she kindly ferried me to Starbucks in Marsh Barton (kind of en route) to grab a quick
Read More
Dentex My early morning run with CFO William Bowen-Davies and subsequent coffee with Marketing Manager Eloise O’Reilly were a fascinating insight into the background of and plans for this innovative dental partnership. You can read about their unique business model HERE; Prediction: Dentex will grow to become a significant partnership for independent practitioners who have
Read More
I had already decided to create a blog post about the changing relationship between clinicians and patients, when I returned to my Cotswold B&B last night and read the following extract from Colin Campbell’s excellent blog: The difficulty we have in our practice is that we continue to treat patients as though they were patients
Read More
Numbers don’t get emotional about people. People get emotional about numbers. Associates get emotional when faced with a percentage pay-cut (perfectly understandable – who wants a pay cut?). An unemotional demonstration that a 5% drop in percentage can be recouped by an 11% increase in productivity often falls on deaf ears. The “loser” in this
Read More
“Sorry” is, at least, a start and makes a refreshing change from individuals, corporations and other super-rich/powerful organisations who seem incapable of accepting responsibility for their blatantly obvious wrongdoings. So (leading on from yesterday’s post), Google sent a very nice person along to say “sorry”, although they didn’t offer a solution to the original problem,
Read More
Over the years, pundits have compared opinions to just about every part and function of the human body, with the metaphoric punchline that “everyone has one and most are useless”. Melvyn Bragg has delighted us for years with his “in our time” podcast series – a superb source of informed historical and scientific opinion. Wired magazine
Read More
I want you to suspend your disbelief for the next few minutes and take part in a mental exercise with me. think of your top 5 patients from last year with reference to their level of investment – which were your 5 biggest treatment plan sales their level of affluence – which were the most
Read More
Did I get your attention with that headline? Why? You see, what I wanted to mention was that: during a recent trip to the dentist they told me that I would feel a small prick when the needle was used but that it would be momentary and almost painless; during my recent vacation, I was
Read More
Today I’ll be working with a former client who has asked me back in (after a break of some years) to work on a business and personal vision for his future. There is no problem to solve here apart from a very full book, a waiting list for treatment and a bursting calendar of clinical,
Read More