A client writes to me this morning as follows: “Probably sound silly but would you mind reassuring me that I really can contact you with questions? I write e-mails and then delete them because I think the questions aren’t good enough/you hear all this all the time/you are exhausted already (blog)/this will bore you/etc etc
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The late, Sir James Goldsmith (one of my personal heroes – read his biography) told a famous story. After his successful takeover of Exxon Oil he became one of the richest men of his time in the world and moved much of his wealth into the stock market. During a business trip to New york
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I dislike discos at the best of times – call me a Grinch (I am) but the thought of standing in a dark, noisy, crowded room full of smelly people and trying to hold down a conversation? Not my idea of fun. OK for dancing, drinking and acting daft for Facebook photos. So why have
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Last night I walked past Century House in St Peters Square Manchester on my way to dinner and the game. I arrived here for my first day at work in September 1970, just a few days before my 16th birthday. It amazes me how fate can affect our lives. There were two school leavers starting
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That was the question put to the CEO of Mulberry on Radio 4’s “Today” programme yesterday morning, after the company reported a 47% increase in pre-tax profits. The answer? Quality Craftsmanship A great product line Customer Service It really is that simple. Question – in your practice: do you offer the highest quality? do you
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Today I facilitated a meeting between two dentists who are considering a business partnership. My opening comment was: “Have you agreed what the actions will be in the event of the 3D’s?” Of course, that produced a couple of quizzical looks and a request for an explanation. So what are the 3D’s? Death Disability Differences
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Rachael Blyth and the team are about to open the doors on one of Scotland’s brand new practices, Tooth+ in Stirling. I’ve been working with Rachael and her team behind the scenes for some months now, discussing the marketing plan for the first few months. What you are seeing here is the first ever public
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For the faint-hearted, this short video contains explicit language that may offend – for the rest of us, enjoy one of the funniest videos I’ve seen for a while…..

I seem to have created some interest with a tweet yesterday that suggested “its easier to grow by 100% then by 20%” and a number of people have asked me to explain myself. The conversation that prompted me was with an excellent oral surgeon who wanted to “shoot the breeze” and look at the next
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Here’s a quick template to help you deal with problems: What’s the perceived problem? What’s the real problem? What effect is the problem having on the business? How is the problem making us feel? What’s the perceived solution? What is the real solution? What effect will the solution have on the business? How will the
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