BT using Facebook to invade my privacy

……….and in my face

16:00 on Friday afternoon and my (Orange) iPhone rings – the number isn’t blocked, so I answer (I never answer blocked calls).

Me: “Chris Barrow”

Ben: “Hello Chris, its Ben from BT Customer Service. I notice from your facebook site that you are a business coach and I wonder what type of coaching you do?”

Me: “I work with UK dentists.”

Ben: “And is that just in Falmouth or all over the country?”

Me: “Its all over the country Ben.”

Ben: “And what do you do for the dentists Chris?”

Me: “I show them how to improve their profits by 30% and increase their team effectiveness.”

Ben: “And do you deal with anyone else apart from dentists?”

Me: “Ben, can I ask you a question please?”

Ben: “Yes, what is it?”

Me: “Ben, what are you trying to sell me?”

Ben: “Well Chris, we can get your web site to the top of the search engines, we can include you in 4 BT directories and we can get you on to 118118.”

Me: “So basically , this is an unsolicited sales call from a company that have looked at my Facebook details?”

Ben: “Yes.”

Me: “And you are using my Facebook profile to try and sell BT directory listings to me as well as some SEO?”

Ben: “Yes that’s right.”

Me: “Well thanks for the call Ben but I’ve got work to do – and I already have IT consultants who handle my SEO and my web site and I’m not looking to replace them. I’m not interested in your services thanks.”

Ben: “Well I’ve Googled ”business coach in Falmouth“ and I can’t find you, so they aren’t doing a very good job are they?”

Me: “Ben, which bit of ”I’m not interested“ are you struggling with?“

Ben: ”All of it.“

Me: ”Well Ben, you have just crossed the limit of my tolerance, so who is going to end this call, you or me?“

Ben: ”you are?“

Me: ”That’s right Ben – thanks for your call and goodbye.“


Published by

Chris Barrow

Chris Barrow has been active as a consultant, trainer and coach to the UK dental profession for over 20 years. As a writer, his blog enjoys a strong following and he is a regular contributor to the dental press. Naturally direct, assertive and determined, he has the ability to reach conclusions quickly, as well as the sharp reflexes and lightness of touch to innovate, change tack and push boundaries. In 2014 he appeared as a “castaway” in the first season of the popular reality TV show “The Island with Bear Grylls”. His main professional focus is as Coach Barrow, providing coaching and mentorship to independent dentistry.