Your cancellation policy

Clients of mine are currently reviewing their cancellation policy and would like to know if anyone in the DBC community can share what works best for them.
Questions raised are whether to “fine” for late cancellations or whether to take deposits on longer appointments, and what the thresholds and parameters for this should be.
In addition, any tips for receptionists to help them address this issue sensitively but firmly are essential.
Your input is appreciated!


Published by

Chris Barrow

Chris Barrow has been active as a consultant, trainer and coach to the UK dental profession for over 20 years. As a writer, his blog enjoys a strong following and he is a regular contributor to the dental press. Naturally direct, assertive and determined, he has the ability to reach conclusions quickly, as well as the sharp reflexes and lightness of touch to innovate, change tack and push boundaries. In 2014 he appeared as a “castaway” in the first season of the popular reality TV show “The Island with Bear Grylls”. His main professional focus is as Coach Barrow, providing coaching and mentorship to independent dentistry.