What is your cancellation policy?

I recently posted a blog about this topic and had some very interesting feedback which I wanted to share with you. If you have anything to add to these or want to comment on them, please feel free.
Norman Bloom
As they say in the city…”My word is my bond”.Unless there is a good reason they get one chance with an explanation and then the last chance where they are told to find another dentist.If there is an anaesthetist involved they have to pay in advance.
Chris Barrow
Norman – I agree. have never understood the “24” or “48” hour policy and have recommended a cancellation charge which can be waived in the event of a genuine emergency. Wrote a blog post yolks ago http://7connections.com/blog/finance/the-cost-of-cancelled-appointments/
Amrish Gupta
According to Market terms I think cancellation fee should be charged but credited back to patient if they don’t cancel any appointment in the next two years as it means that they will be loyal to practice and loyalty should be rewarded.

Megan Hatfield A recent introduction of getting a deposit for new patients of 50% of the fee (about £70) was interesting, many were reluctant to pay in advance and some didn’t book because of it. We’ve now changed it to £20 which is much better and doesn’t seem to put people off.

I don’t charge for cancellations at the moment.


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Chris Barrow

Chris Barrow has been active as a consultant, trainer and coach to the UK dental profession for over 20 years. As a writer, his blog enjoys a strong following and he is a regular contributor to the dental press. Naturally direct, assertive and determined, he has the ability to reach conclusions quickly, as well as the sharp reflexes and lightness of touch to innovate, change tack and push boundaries. In 2014 he appeared as a “castaway” in the first season of the popular reality TV show “The Island with Bear Grylls”. His main professional focus is as Coach Barrow, providing coaching and mentorship to independent dentistry.