TRBO Season #002 Episode #0011 – Two CBs Are Better Than One

This month we interview Dr. Chris Bowman from Charlotte, North Carolina.

Grab a pen and paper and hang on Chris’s every word as you listen to a masterclass in patient communication.
 
We asked Chris to explain his “Problem Presentation System” – how he enrols his patients in a conversation process that transitions them from presenting dental problems to voluntarily requesting and accepting Best Option solutions as opposed to cheaper and less desirable dentistry.
 
We’ll also be learning how Chris re-orders the steps in the patient journey to work closely with his hygienists on “appointment choreography”.
 
This podcast is full of gems – you’ll either want to listen to again as soon as it’s finished or scribble furiously as Chris shares with us idea after idea on how best to deal with conversations that challenge many of us.
 

Contact Chris Bowman

 

Contact Chris and Ashley

You can listen to the podcast episodes using your favorite player or where we publish them on Libsyn. You can also catch the latest episode here on my blog and over on Ashley Latter’s website as well. To listen to each episode as we release them, be sure to subscribe via iTunes, Sticher or Google Play.

If you use an iPhone and you want to have an easier method to keep up with the podcast episodes, we recommend using an app on your phone called Downcast. The great thing about Downcast is the ability to listen to podcasts directly on your phone or computer as the episodes are released. If you use an Android phone, we recommend Pocket Player.

Episode Length: 56 minutes, 18 seconds

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Chris Barrow

Chris Barrow has been active as a consultant, trainer and coach to the UK dental profession for over 20 years. As a writer, his blog enjoys a strong following and he is a regular contributor to the dental press. Naturally direct, assertive and determined, he has the ability to reach conclusions quickly, as well as the sharp reflexes and lightness of touch to innovate, change tack and push boundaries. In 2014 he appeared as a “castaway” in the first season of the popular reality TV show “The Island with Bear Grylls”. His main professional focus is as Coach Barrow, providing coaching and mentorship to independent dentistry.

6 thoughts on “TRBO Season #002 Episode #0011 – Two CBs Are Better Than One”

  2. Great podcast.
    Very intelligent colleague really understands communication

  3. Thanks Ashley and Chris for finding Chris to do this podcast. Every word said by Chris will come to use for me and all of us who has heard this. It was a great opportunity to learn from Chris. Fantastic!! Thanks again.

  4. Just listened to this before the start of my day !! Fantastic – could have listened all day. Such gems. Ashley thanks so much for sharing this with me – I will be arranging a team meeting to listen to this together
    Much appreciated !!!
    Dr ish ( Sydney)

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