Revisiting The Daily Huddle

So last week I pitched up for the 08:30 daily huddle at The Smile Spa (as per normal) and said my “hello’s” to the team.
As I listened to the conversation, it dawned on me that they had made some changes to the questions asked around the room.
With their permission and with huge thanks for their generosity – here they are:

  • follow up calls
  • number of FTA’s
  • Number of late cancellations – reasons
  • Today’s lists
  • Outstanding payments
  • Have any of today’s patients been referred to us – by whom?
  • Special notes about patients today
  • Today’s emergency times
  • Any patients with more than 1 treatment plan open – if so WHY and action required
  • Any unbooked treatments
  • Any outstanding hygiene
  • Voids for today, what opportunities do we have
  • 24/48 hours, what opportunities do we have to fill voids
  • Business cards, membership talks and patients finished today
  • Voids filled from yesterday – actual figures
  • Yesterdays To Do list (tasks, referrals etc)
  • Today’s To Do list
  • News from yesterdays patients
  • Any other business

Every morning – 5 days a week – 20 minutes – 08:30 – attendance by all.
Go and see their new web site.


Published by

Chris Barrow

Chris Barrow has been active as a consultant, trainer and coach to the UK dental profession for over 20 years. As a writer, his blog enjoys a strong following and he is a regular contributor to the dental press. Naturally direct, assertive and determined, he has the ability to reach conclusions quickly, as well as the sharp reflexes and lightness of touch to innovate, change tack and push boundaries. In 2014 he appeared as a “castaway” in the first season of the popular reality TV show “The Island with Bear Grylls”. His main professional focus is as Coach Barrow, providing coaching and mentorship to independent dentistry.