So last week I pitched up for the 08:30 daily huddle at The Smile Spa (as per normal) and said my “hello’s” to the team.
As I listened to the conversation, it dawned on me that they had made some changes to the questions asked around the room.
With their permission and with huge thanks for their generosity – here they are:
- follow up calls
- number of FTA’s
- Number of late cancellations – reasons
- Today’s lists
- Outstanding payments
- Have any of today’s patients been referred to us – by whom?
- Special notes about patients today
- Today’s emergency times
- Any patients with more than 1 treatment plan open – if so WHY and action required
- Any unbooked treatments
- Any outstanding hygiene
- Voids for today, what opportunities do we have
- 24/48 hours, what opportunities do we have to fill voids
- Business cards, membership talks and patients finished today
- Voids filled from yesterday – actual figures
- Yesterdays To Do list (tasks, referrals etc)
- Today’s To Do list
- News from yesterdays patients
- Any other business
Every morning – 5 days a week – 20 minutes – 08:30 – attendance by all.
Go and see their new web site.