There are two types of organisations:

  1. Opinions are welcome
  2. Opinions are unwelcome

In the first:

  • thanks for taking the trouble to think about this and letting me know how you feel
  • I really value your feedback, even though I might not always agree with it
  • I’m going to listen to what you have said and take that into account in my future plans
  • don’t hesitate to share further thoughts
  • if it’s OK – in view of the fact that you have expressed an interest, I may enrol you as a sounding board

In the second:

  • who the hell are you to tell me that?
  • have you any idea what really goes on?
  • I’ve already thought of all those things – do you think I’m stupid or something?
  • when I need your opinion I’ll ask for it
  • until then – please MYOB

Published by

Chris Barrow

Chris Barrow has been active as a consultant, trainer and coach to the UK dental profession for over 20 years. As a writer, his blog enjoys a strong following and he is a regular contributor to the dental press. Naturally direct, assertive and determined, he has the ability to reach conclusions quickly, as well as the sharp reflexes and lightness of touch to innovate, change tack and push boundaries. In 2014 he appeared as a “castaway” in the first season of the popular reality TV show “The Island with Bear Grylls”. His main professional focus is as Coach Barrow, providing coaching and mentorship to independent dentistry.