on a more positive note..

A delightful conversation with a Scottish Practice Manager this morning, reviewing progress since my last practice visit on 9th February 2010:

  • all new patients now seen and triaged by the two principals
  • happy associate attending implant training course
  • whitening wednesdays has been a roaring success
    • all whitening appointments delivered by hygiene team under supervision
    • strong sales of power plus trays at £325 and trays at £150
  • book-keeper in and ploughing through Sage
  • monthly financial reports in place
    • profit & loss
    • key performance indicators
    • average daily production versus target
  • all prices up by 10%

This information shared by the PM whilst the owners are enjoying a long weekend.And to top it all…..

March was a record “best ever” sales month for this practice, which opened in 1987 and relocated in 2006.

I feel very proud to have been a catalyst in this process.

I’m due back on 9th June and looking forward to the next move forward.

We will be discussing how to “super-zone” the diary to improve profits without inconveniencing the patients.

Its a pleasure to be in the company of “winners”.

Clients who think that their dental business has a bigger future, who genuinely appreciate their patients, their team and their business coach.

Fresh air.


Published by

Chris Barrow

Chris Barrow has been active as a consultant, trainer and coach to the UK dental profession for over 20 years. As a writer, his blog enjoys a strong following and he is a regular contributor to the dental press. Naturally direct, assertive and determined, he has the ability to reach conclusions quickly, as well as the sharp reflexes and lightness of touch to innovate, change tack and push boundaries. In 2014 he appeared as a “castaway” in the first season of the popular reality TV show “The Island with Bear Grylls”. His main professional focus is as Coach Barrow, providing coaching and mentorship to independent dentistry.