…..to screw up on customer service.
I wake at 3.30am and drive to Newquay Airport to catch the 6:30 to Manchester via Bristol.
For once, Air South West make both flights and deliver a passable experience.
Arriving in Manchester, I walk over to the Radisson SAS – you know, that hotel where all the staff wear a badge that reads “yes we can!” (a phrase coined long before Obama).
I’m working with Practice Plan today, who have booked a private conference room.
“Are you the conference organiser?”
“No”
“Then you will have to wait until the conference organiser arrives.”
Thanks for nothing you sour-faced so and so.
I’ll stagger upstairs with my 2 bags and try to find somewhere to sit and get a coffee.
No, no – it’s OK – please don’t give me any directions, don’t offer me a coffee whilst I’m waiting, don’t crack your face into a smile, don’t even begin to wonder where I came from and at what time, don’t consider the joint conference purchasing power of the two organisations attending the meeting.
Please – that would be acknowledging that I pay your wages.
“No you can’t.”
This girl would be better suited as a lighthouse keeper.