It’s easy to get frustrated sometimes by the fact that the people you are trying to help are suspicious and assume that you are trying to line your pockets by preying on their ignorance. I amused myself last weekend by watching a pilot episode of a Netflix TV series called Klondike. Set in the late
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A long time ago, in a galaxy far away I regarded myself as being on missionary work to bring the truths of the business of dentistry to a fragmented market of independent and isolated Principals. On reflection, an arrogant proposition – “the man in black” used to strut around hotel rooms, telling bewildered teams that
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A year ago I took a month off work to take part in a TV reality show, surviving abandonment on a Pacific island, diminished in body but developed in spirit. On our last day, the emaciated me, about to return to the comforts of “civilisation”, declared to his peers that, henceforward, the month of February
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The queueing system. What amazes me is that organisations think this is customer service:
There are certain taboos in the conversation about running a dental practice. Things that, if you say them in print or in public, are likely to bring at best, howls of protest and, at worst, legal action. So I’m going to share with you some things I have HEARD OTHER PEOPLE SAY. Don’t shoot the
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Sunday morning and I’m in The Bunker, reconciling my personal expenses for the previous 7 days in my “Mother of all Spreadsheets”, a habit of many years. I reflect upon an interesting analysis. If we take my living expenses in January 2012 as a numerical “100%”, then look at what has happened since then: January
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When I’m working a full day in London I catch the 06:11 from Wilmslow to Euston, which means an 05:30 taxi from home to the station. The cab ride is 15 minutes at that time of day but Mr Early here always likes to remove the possibility of stress in his life, so I’m happy
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There’s no predicting who will make a successful business owner. I’ve met people with brains the size of a planet who couldn’t make a go of it and drop-outs who made millions. I’ve met people with a heart of gold who have lost their shirts and some souls black with villainy who have reached the
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An extraordinary encounter during a recent Christmas dog walk along the Bollin Valley. There we are, me, Annie B and our two Vizslas Kibo and Sami, with Wendy and David and their German Shepherd, Bear. Bear is huge – he’s a year old and already 45 kilos, a definite HGV in our canine convoy. Now
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Prediction: 2015 will be the biggest year on record for the sale of independent practices to corporates. A few simple reasons: 1. Too many independent practice owners have had enough of 3-letter acronyms. FTP, ARF, GDC, UDA, DOH, HTM etc. 2. Equally, they have had enough of troublesome relationships with staff, associates, business partners, suppliers
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