You are so busy. So much “to do” and so little time to do it. Lists, tasks, meetings, deadlines, projects, ventures, commitments, responsibilities. But you are missing the most important. Conversations. Good conversations. Empathetic listening. Here’s what a client told me this morning: Busy day. I saw that a lady I hadn’t seen before had
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When Captain Picard issued that command, the inference was: we know what we have to do I don’t need to know the detail I just want you to get on with it and, of course, the assumption is that you have a team of people around you who know: what to do how to do
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and reminds me that our focus has to be on creating those “raving fans” that will be ambassadors for our business. The worst person in your team is a business-prevention officer who sees all customers, internal and external, as a pain. The best person(s) in your team is the “can do” person who lives my
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If you want to attract the attention of potential clients – you just have to be remark-able, as Seth Godin says. The couple walking this Mastiff around Falmouth yesterday were collecting for charity – and competing with crowds listening to the Sea Shanty Festival. But you can guess what all the kids were looking at
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Sheer brilliance

I’m noticing in my own client base that “success” seems to be concentrated around those businesses that are doing very focused things for very focused groups. very high quality (and expensive) dentistry is still selling well very basic quality (and cheap) dentistry is still selling well, because the Government are obsessed with “access” and the
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Here’s my good friend and former coaching client Jennifer Koretsky with a 6-minute introduction to her speciality subject – I’m so proud of her! Jennifer taught me to recognise and to accommodate ADD in people around me – and made my life more enjoyable as a result. Visit msnbc.com for Breaking News, World News, and
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Its a rainy day here in Cornwall and I am back at my desk after the Glaswegian adventures of the last few days. I have to say that the “one-day weekend” just does not suit my equilibrium – and it’s hard to be back at the start of a busy week after what seems like
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