This testimonial came from one of the DBC clients, Ollie and Darsh and remains one of my favourite accounts of how a patient’s life is transformed by excellent dentistry matched by remarkable customer service. I applaud the writing style – but perhaps more importantly, the story from the patient’s perspective is a lesson for us
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This was what I once told a client, a dentist who is very experienced at initial consultations for referred, high-value treatment plans who always concluded said consult with a request for the patient to book their first appointment. Any experienced sales psychologist will know that this request was what is known as an “assumptive close”
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Date: Thursday 23rd September, 2010. Title: Financial Modelling-What to measure and how to measure it Speaker: Chris Barrow, Dental Business Coach Venue: The Customs House, Main Street, Belcoo, Co. Fermanagh. Time 7.30pm – 9.30pm (Refreshments from 7pm) The third instalment of the Chris Barrow Business Club will be taking place on Thursday 23rd September. Chris will be
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I understand that the British Orthodontic Society made an announcement last night and so I feel it is now safe and respectful to add my own comments. Last Thursday was, as many of you know, my birthday and after a lovely day of celebration I arrived at my Manchester apartment to find urgent messages to
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Full/Part time associate wanted for busy family practice on the Wirral.We are a well-established NHS practice, with a full book of patients offering plenty of scope for treatment; private work is also available. There are approximately 3000-7000 UDA’s, depending on days/hours worked, paying £24/UDA. Our surgery was recently extended to include a dedicated decontamination room,
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As you know, we are focusing on CRM – customer relationship management – this week. Marketing is everything you do to get them in the door. CRM is everything you do whilst they are there. CRM embraces the experience the clients have in the common areas of the building as well as the clinical areas.
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Full time nurse required at Absolute Dental in Kingsbridge, Devon. Full training can be given to exceptional candidate at this award-winning private dental practice and training centre.  For more details please email Emma John at emma@absolute-dental.co.uk

Here’s an enquiry from a client in the NW London area – I’d be interested to hear the views of readers. Hi Chris, Hope you are well, quick question, still recruiting for staff, I have a good candidate that’s an experienced nurse and possibily will make a good manageress/co-ordinator in the future. Salary is more
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Dear Chris, Further to our recent telephone conversation, I write with a quick outline of what I want to do. You indicated to me if I can let you know a bit about myself you would pass the information around. Many thanks for you offer of help, I met you last you year at the
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An opportunity has arisen to manage a fully private practice in SW11. Suitable candidates would have track record in developing the business of dentistry, excellent communication skills and customer care. This is chance to build a career working with one of my best clients in a modern and hugely successful private practice. The winning applicant
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