Have you ever noticed that you walk into a retail establishment occasionally (whether it’s a clothes shop, a restaurant, a hotel or some other place) and the person who engages you in conversation immediately gives off an attitude of enthusiasm? Sam Walton, the founder of the Wal-Mart Supermarket chain, described them as ‘three baggers’ –
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The top 5 clinical courses I was chatting to a client last week about his development as a clinician. He has been immersed in business management for some time and now wants to invest some time and money in learning to be a better all-round dentist (with an emphasis on higher value treatments). So his
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Let’s explore the components that constitute CRM. Here is my list – what’s on yours?  – Delivering moments of truth that have a disproportionate effect  – Telephony  – Where you answer the phone  – How you answer the phone  – What your “brand standard” responses are to FAQs  – Reception  – Where you welcome patients  – How
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The theme of this week is Customer Relationship Management (CRM) and we define this term as: keeping your existing patients happy, investing and referring. Here is a video I recently recorded on this topic:

I am a dental hygienist with 15 years experience. I am an extremely dedicated clinician, a true believer in team work and have a great understanding of the business aspects within a modern, dynamic dental practice. With my experiences in all aspects of the profession I feel that I would be a great asset to
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Practice Plan: Supporting you with the CQC A guide to the application to be registered with the Care Quality Commission All providers of dental care will need to be registered with the Care Quality Commission (CQC) on 1st April 2011 in order to continue to practise legally.  In order for this to be guaranteed, those
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If you’re interested in goal-setting and time management software that can help to organise how you balance your professional and personal time, I suggest you take a look at Milestoneplanner. For more information visit www.milestoneplanner.com

Thanks to my technology guru, Kim Black, for sharing this super article with me recently. This relates to the theme this week of time management and is well worth a read… Take a Bill Gates-Style “Think Week” to Recharge Your Thinking Entrepreneur and blogger Michael Karnjanaprakorn highlights the value of taking time off specifically to
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I’d like to share with you the tag cloud and interactive poll results from the DBC Mastermind group 1’s second meeting that we had last week. It was, as always, a very successful day and these below give you a flavour of what we spoke about during the sessions.

The theme for this week is time managment – a favourite subject for many of us! In a nutshell, this is all about balancing your professional and personal life. Here is a video about time management that I’ve recently recorded Here are some of the things we look at under this theme at the DBC:
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