You may think me bold in suggesting that Jenny is one of the best practice managers in British dentistry – but I’m prepared to bet that, after listening to this extended edition of the podcast, you will agree with me that she knows her stuff. After a career in sales and sales management, Jenny was
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During our recent sailing holiday in Croatia, we developed a late afternoon routine of arriving at our intended destination, which would most likely be a small village nestled in a natural harbour on one of the many beautiful islands. This would afford shelter from the open seas and the prevailing wind – a place to
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This month’s podcast guest Dr. Simon Gallier shares with us his unique journey through life and his ground-breaking approach to applying the principles of the John Lewis Partnership into dental practice ownership. After leaving Manchester Grammar School for Manchester Dental School, Simon became an army cadet and this led him from the Army Dental Corps
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Running a business is a combination of mathematics and compassion. Mathematics The objective of a business is to MAKE A PROFIT. (Yes – I know we are there to solve problems in an ethical way – that’s a given – but unless we make a profit there is no business unless subsidised by taxpayer, investor,
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If you love inspirational stories and quotes then you will love this podcast. In this latest podcast we interviewed Susie Anderson-Sharkey from Dental FX. Susie has been a Practice Manager for over 28 years and shares her experiences and tips on what it takes to be a successful Practice Manager in 2019. You will learn;
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I’m in The Bunker this morning (with a huge sigh of relief after 12 consecutive days on the road, visiting four countries, two global hemispheres, three time zones and an awful lot of lovely dental folk). Aer Lingus and the ground staff at Manchester Airport did try their best to kill me off last night
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The Future of Practice Ownership Over the weekend I was asked to deliver a session on “Marketing in Independent Practice” to delegates at The British Undergraduate Dental Research Conference 2019 (Manchester University). It was rather a privilege to be the only non-clinical speaker on the curriculum and I was pleased that, of the 300 delegates,
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Today I’m starting a mini-series that will run this week. Many of my clients either already enjoy referrals from GDPs or aspire to do so and it certainly seems that the market for referral business is growing wherever I look. The reasons for this can lead to a “half-empty” conversation about the growing fears of
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There are some projects (almost always associated with working ON as opposed to working IN your business and your life) that simply cannot get done in between your daily tasks. One of the lessons I was taught many years ago was to realise that it’s perfectly OK to book an appointment with yourself in the
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It took a significant accumulation of social drinking in the months (yes, months) up to Christmas and New Year to convince me that Dry January was a good idea. It took a health-conscious wife to persuade me to recommence Paleo nutrition on 14th January, after over a year of lapsing back into far too much
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