On Friday Tim Caudrelier and I took a flight to Belfast with Flybe to meet successfully with a prospective business partner for 2014 and beyond (more of that another day). As the flight prepared for departure and the stewardess demonstrated our “safety procedures”, a couple of passengers on seats 2A & 2B engaged in a
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It is rather humbling and also comforting to see from analysis that almost 2,300 people have read my original blog post from Friday morning. Add to that over 600 Facebook “shares” and I’m confident that any kidnapping would be dealt with very quickly! Please don’t think I’m taking the situation lightly – far from it
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I owe you that. The messages of support have been overwhelming – thank you. The 16:00 “deadline” came and went – we remain vigilant and very securely protected. I have discovered today that the hired thugs presented themselves at the “famous” Hale Cafe on Tuesday morning, announcing to the manager that they had a scheduled
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I’ve always attempted to be as honest as possible with my faithful (and sometimes critical) followers and, except where the confidentiality of others could be compromised, my “ups and downs” in business and in life have been shared with you. I’ve attempted to be transparent, authentic and vulnerable in all my writing and lecturing –
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During my Discovery Day in South Wales yesterday we discussed (yet again) the issue of “price” and how to answer patients’ questions. In this case, the lovely team at Jamie Pugh’s practice in Aberdare are about to enjoy a 2-week break whilst the practice premises are significantly refurbished. Occupying a prominent position on a main
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In his book “To sell is human”, Dan Pink suggests that we used to strive for “access” to information in a world of scarcity – and that now we are struggling to “curate” information in a connected world of overwhelm. Just how many web, e-commerce and m-commerce sites can we visit? How many social media
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Generally speaking it is VERY difficult to coach a client unless and until you have visited the practice, met the team, seen the premises. Dentistry is like dance. The steps are the steps – a waltz is a waltz. But the actual performance can depend upon: the choice of music the musicians in the orchestra/band
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To Sell Is Human: The Surprising Truth About Moving Others by Daniel H. Pink My rating: 5 of 5 stars There have been few, if any, books in recent years that have tackled the controversial subject of that 4-letter word “sell” in anything other than an outdated way. I grew up as a child of
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There are times when you don’t think you are ever going to get it right. Times when you question your ability. When you wonder whether you have been fated to suffer every sling and arrow of outrageous fortune. And then somebody gives a testimonial to somebody else – about you – unsolicited – and you
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How to promote direct access… With the introduction of direct access for dental hygienists and therapists, practices now have the chance to offer more varied treatment options to their patients. But in order fully utilise this opportunity, it is important to promote the services available in an effective and proactive way. For a start, information
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