After a management meeting with Bonnie and an emergency coaching call with a client (parked in a Cornish lay-by) I arrive at The Riverside for 3.45pm Monday and begin the process of “meeting and greeting” our “housemates”. They arrive in dribs and drabs, one has taken the train from London, two couples have flown to
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Later today I will be hosting the introductory dinner for our first client retreat in Helford, Cornwall. The Riverside Cottage is way off the beaten track, with no mobile phone or internet access and I will be working with a group of 7 clients, hand-holding them through their own “annual retreat” Tuesday – 3-year business
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I have a large prejudice against call centres and call-waiting systems. “If you would like to solve your problem, press 1.” “If you would really like to solve your problem, press 2.” “Thank you for pressing those buttons- all of our customer service operatives are busy at the moment. Your call is important to us
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Wednesday is a trip to London with the primary purpose of attending the marketing presentation offered by Dan Sullivan of The Strategic Coach programme. I have written in this week’s ezine about the £311 first-class return rail ticket (and why I was happy to pay it) and I’ll probably jot down some notes about the
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Tuesday was a practice visit in Lichfield, Staffordshire. I am reminded of one of the golden rules of marketing: 1. Enrol your existing customers as your unpaid sales force. I am delivering this practice visit because the principal is great friends with one of my former clients, who has told him to “get Barrowed up”
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I don’t normally work on Fridays but yesterday I took a train to Bristol to spend the afternoon and evening helping a national dental service company work on their 3-year vision. The meeting began at 1.00pm and we were still talking (albeit rather incoherently) at midnight after a heavy meal and lashings of white wine.
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It’s 5.00am in Cardiff and I’ve been awake since 4.15am. As usual, the air-lock door swings open when I wake and 101 thoughts come rushing through like sea water breaching a submarine compartment. The bells of the town hall ring out every 15 minutes and, after a while, I think “bugger it” and decide to
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It’s 5.00am in Cardiff and I’ve been awake since 4.15am. As usual, the air-lock door swings open when I wake and 101 thoughts come rushing through like sea water breaching a submarine compartment. The bells of the town hall ring out every 15 minutes and, after a while, I think “bugger it” and decide to
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Yesterday was what we call a “call-in day” – which means that we use www.appointmentquest.com as an on-line appointment manager that clients’ use to book themselves a 15-minute coaching call with me (I call them). They are amongst my favourite professional days as the cut and thrust of so many conversations: keeps me very sharp;
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Went shopping in Central Manchester yesterday lunchtime – ostensibly just for a pootle around (and a ride on the Manchester Eye) but also to replenish my travelling stock of Aveda shampoo and conditioner. I know I sound like a real tart – but I like their Rosemary Mint shampoo and conditioner. After all, I’ve now
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