A day of coaching calls

Yesterday was what we call a “call-in day” – which means that we use www.appointmentquest.com as an on-line appointment manager that clients’ use to book themselves a 15-minute coaching call with me (I call them).

They are amongst my favourite professional days as the cut and thrust of so many conversations:

  • keeps me very sharp;
  • lets me put an ear to the ground and listen to what’s going on and
  • exhausts me by the end of the day!

I randomly decided to keep a note of the questions asked on the 13 calls booked yesterday – here is what I dealt with:

  1. How do I set bonus targets that my team can relate to?
  2. How do I enrol my team in the process of writing a practice mission statement?
  3. What questions should I ask Isoplan before we instruct them to start working for us?
  4. How do I measure associate profitability?
  5. How do I measure hygienist profitability?
  6. What external marketing ideas would you recommend for National Smile Month?
  7. How should I approach an associate who doesn’t seem to care or want to be a part of our team?
  8. Should I bring my associates on your leadership retreat?
  9. What should I do – I have bought a Denplan practice and I am living in a world of inherited supervised neglect and litigation!
  10. I have allocated the time for your business planning retreat – what preparation do I need to do?
  11. I am depressed and have no motivation – help.
  12. I have just joined The Dental Business School – what next?
  13. I am struggling to complete the sale of my practice because the purchasers are dragging their feet – can you suggest tactics to move the sale forwards.


So that was a day in the coaching life of Chris Barrow.

Most of these questions were answerable in the 15 minutes – some will require follow through – especially “9” as this client is in deep trouble and I intend to visit his practice with a potential new accountant and a lawyer – he is in great danger.

After all of that, at 6.00pm about 10 of us joined a conference call to discuss further issues, notably:

  1. Associate remuneration under nGDS and
  2. Provision of services for children under nGDS.

A really enjoyable day of coaching.


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Chris Barrow

Chris Barrow has been active as a consultant, trainer and coach to the UK dental profession for over 20 years. As a writer, his blog enjoys a strong following and he is a regular contributor to the dental press. Naturally direct, assertive and determined, he has the ability to reach conclusions quickly, as well as the sharp reflexes and lightness of touch to innovate, change tack and push boundaries. In 2014 he appeared as a “castaway” in the first season of the popular reality TV show “The Island with Bear Grylls”. His main professional focus is as Coach Barrow, providing coaching and mentorship to independent dentistry.