Arrived back at midnight last night and today I am burned out. It’s a feeling I know and recognise, although I’m glad to say it happens less frequently nowadays. The Patient Journey workshop was delivered successfully in Manchester on Tuesday, Belfast on Wednesday and Watford on Thursday and I reflect on some of the “highs
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The actual quote was “every patient is a new patient”, made at the conclusion of today’s dental workshop by the owner of a Liverpool-based dental practice who are making the transition from NHS to private practice.The context was at the end of a gruelling day on customer service and The Patient Journey – gruelling for
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The actual quote was “every patient is a new patient”, made at the conclusion of today’s dental workshop by the owner of a Liverpool-based dental practice who are making the transition from NHS to private practice. The context was at the end of a gruelling day on customer service and The Patient Journey – gruelling
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It’s Monday morning and after a run in humid early morning “mizzle” (as it is known in Cornwall – that’s light rain that seems to penetrate clothing it is so fine) I’m about to pack and leave for 4 days “on the road”. After calling in to see Bonnie this morning I will be driving
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It began very well – another early morning run, this time along the beach at Porthleven Sands – a hard slog on shifting sand that taxes my leg muscles and my lungs but gives me more time to think as I enjoy the sea at my side and the view to the horizon. As Dan
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Out at lunchtime today for a run up to the top of Godolphin Hill, from where (in a strong Westerly that blows all the cobwebs out) I can view all points of the compass – North to Redruth, East to RNAS Culdrose and the radar station at Goonhilly, South beyond Penzance towards Lands End and
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Here’s an original Chris Barrow quotation: There are some people who know a lot of things but don’t know many people and there are some people who know a lot of people but don’t know many things. The people who know a lot of things but not many people tend not to be as successful
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In Krishna De’s blog at http://www.krishnade.com/blog/wp-trackback.php?p=231 she mentioned a quotation that I attributed to Thomas Leonard and, I should add, the coaches I trained with at CoachU in the 90’s. Leonard commented that: “The coach doesn’t do the work – the client does the work.” I wonder how many coaches would recognise that in fact
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In Krishna De’s blog at http://www.krishnade.com/blog/wp-trackback.php?p=231 she mentioned a quotation that I attributed to Thomas Leonard and, I should add, the coaches I trained with at CoachU in the 90’s. Leonard commented that: “The coach doesn’t do the work – the client does the work.” I wonder how many coaches would recognise that in fact
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I’ve called an extraordinary management meeting today – pulled Team CB off the road and we are all going to meet at Bonnie’s house. Why? Because I monitor my cash flow like a hawk, using an Excel spreadsheet that we call the “MOAS” (mother of all spreadsheets). The MOAS is created during my annual retreat
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