Average number of emails received per working day: before Christmas – 35 over Christmas and New Year – 15 since the 5th January – 65 What’s happening? Looking at the totality – I see that there has been a considerable increase in the number of inter-team emails at Breathe Business – after all there are
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This morning’s British Dental Journal will carry an advert from Virgin Healthcare, looking for dentists and hygienist/therapists to apply for jobs.  It is rumoured that they plan to open private dental clinics inside large medical health centres only — up to 7 dentists per site.  The patients will be those attached to the health centre
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Questions to ask yourself when you are in overwhelm. Where am I going to find more time to think, focus and plan? How will I find more people to help me (delegate and outsource) and/or more help from the people I already know? Where will I find the money to pay for the time and
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KPI’s – key performance indicators – are the magic numbers that can tell both you and an outsider exacly what’s going on in your business.My favourite KPI’s for dentistry have always been (as a percentage of total sales): Lab bills (10% for GDP’s and 14% for funky dentists) Material costs (7% for everyone) Staff costs
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Working with our first group of Breathe Business Club clients in Edinburgh yesterday, we challenged them to use their imagination – and describe what their net asset value and business would look like “when it was complete”. An interesting observation was that the scope of the client’s imagination increased in direct proportion to the amount
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Monday morning. Alarm call at 3.00am.  Depart Falmouth 3.45am and drive to Exeter airport for 7.00am flight to Edinburgh. Arrive airport at 5.30am.  To be told that the flight is delayed until 11.45am this morning (“due to a technical fault”) Great.  Back to reality — and the inefficiencies of British local airlines. Sat in the departure lounge
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I’ve been involved in coaching for over 13 years now – and my New Year in-box is usually littered this week with felicitations from other coaches, confirming that I’m the perfect version of me and that 2008 will somehow be different from all of it’s predecessors if I choose. Alongside those annual mantras of hope
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I’m thinking of registering a couple of new domain names: www.pillar2post.com – would be where you can go to report organisations that just pass you from “pillar to post” when you are trying to get some service. My 2007 favourites are HSBC Bank and Air South West. www.face2face.com would be where you can record examples
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After Christmas in Falmouth I’ll be driving North today to see my kids for a few days – my 15-year old daughter Rachel has a birthday today and so I plan to join her for dinner this evening. I’ll be heading up country in my new and beautiful black BMW M3 – which arrived on Christmas Eve. An
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I’m working as part of a project team with Elmsleigh House Dental at the moment, re-branding their corporate image and literature and recreating their web site. We have banned the principal, my good friend Tim Thackrah, from the project – the last thing we need is his input (!) and he has been intelligent enough
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