My morning coffee in Exeter Services was served by Ivana. She achieved what I thought was the impossible. She served me a cappucino with chocolate sprinkle without making eye contact at any time during the transaction. Remarkable. I walked over to the manager and asked permission to give some direct feedback. He agreed that she
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Down in London’s Docklands area this morning and shortly to have breakfast with Ashley Latter before we wander over to the Exel Centre and attend the show. The hotel is functional and nice – but being next to the runway at City airport was an unusual alarm call this morning. Exhibitors in the hotel bar
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I’ve been a scribbler of sorts since my first personal and private journalling back in 1978, when as an administrative assistant in the pension office of a Blackburn IFA’s office, I used to write in the evenings about the events of the day – goodness knows where those handwritten notes are nowadays. In the 1980’s
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As I sat and listened to two principals and one business manager describe how the “busy-ness” of the last 3 months had overwhelmed them into not communicating, I was reminded of the power of conversation. And also of what happens when people stop communicating with each other with respect, appreciation, authenticity, congruency and empathy. Three
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Have you ever noticed how there never seems to be enough of the three resources? In just one week I’ll be ending 22 years of self-employment and have been reflecting on my time as a soloprenuer. There has never been a moment during those 8,000-odd days that I haven’t bemoaned the fact that: I never
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I have no doubt that the forums, study clubs and newsletters will be gloating over the news that Virgin have decided to slow down their advance into the provision of NHS healthcare and, thus, private dentistry. There I have been – for the last 6 months, standing up at meetings and using Virgin as an
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I arrived back in Falmouth last night after 4 days “on the road” and had a few drinks and a wind down last night at my “local” after an enormously successful week. Saturday morning I’m sat at my desk (6.30am) looking at 65 emails in my “in box”, follow up from this week’s meetings, an
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The Charlotte Street Hotel in London’s West End is beautifully presented and has a reputation for world-class customer service. I arrive there (yesterday) for breakfast at 7.30 am – two of us (I cannot tell you who I my guest was – I would have to kill you). The place is empty – I mean
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My previous post sets the scene. My spies tell me that there was an interesting thread on GDP-UK yesterday which included some speculation as to whether Hurricane Lehman would affect the ability of IDH to continue its growth or succeed. Had a great chat with David Hudaly on the phone early this morning. He suggests
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