Working with the Circle Orthodontics group at the Vineyard Church and  Conference Centre in St Albans. A year ago I predicted the emergence of producer groups in dentistry and here are 11 practices pooling their resources to purchase products and services (including me). Day 3 – the patient journey.

My favourite comment of the day – from a new client attending our Manchester workshop: “Up until last November I was an associate in a dental practice. I used to finish work by 6.00pm every evening and go to my gym for a work-out – then a few drinks with friends, a meal and in
Read More

Dinner with a client last night in Farnham and, for a change, we decided to walk past Pizza Express and through the door of their sister company, Zizzis – their brand new restaurant opened in the town just a few days ago. You have heard me say before that, when traveling, I mostly eat with
Read More

I had a haircut today. Nothing unusual in that – I still have hair on the majority of the top of my head (a big enough majority to win). What was unusual was having to travel to a new location because of other personal “errands” and needing to choose a new hairdresser because I had
Read More

Well after spending a week last month touring the UK on this subject I can share with you the following revelations: 1. most dentists have no pricing structures in place at all; 2. they often set a nominal hourly rate based on “last year plus a bit” and with no scientific reference to their business
Read More