Buggeration factors

Sometimes I wonder whether I have picked out by the Almighty for special treatment.
Today I arrived at Milan’s Malpensa airport to catch my 10.30am flight to Toronto. I fly business class whenever I can and have mentioned before that allows me to be the best coach I can be when I arrive at my destination, the best cb I can be when I arrive back.
The plan was – purchase tickets in England, mail tickets to Italy, use tickets.
The reality was – mail tickets from England to Italy – say goodbye to tickets in postal system.
So I arrived at the airport with my passport, a printed receipt for the payment of the tickets, confirmation of the flight numbers, confirmation of the ticket numbers.
Alitalia had me and my seat in their computer – the girl at the check-in desk showed me.
But could I get on the plane? No chance.
Shift scene to the ticket desk and a handling agent who clearly fitted that dreaded category that is the bane of my life…
Sad person with low self esteem in a dead end job.
These people always work in Government offices, large monopolistic companies, non-profit organisations – and airport ticket desks.
“Without your ticket Mr Barrow, you cannot get on the flight – you must buy a new ticket.”
“OK (staying calm) – do you see me on your computer?”
“Do you have my seat reservation details on your computer?”
“have I proved that I am who I am?”
“have I proved that the ticket is paid for?”
“then can I get on the flight?”
“because you do not have a ticket.”
So what happened?
I had to pay 2800 euros for a non-discounted business class return flight to Toronto (they will not let me on the flight without a return ticket because I do not have a Canadian visa) – in the full knowledge that I will then be filling in a claim form to refund the 2800 euros as a lost ticket.
That will put 2800 euros in Alitalia’s bank long enough for them to pay for a team of SPWLSEIADEJ’s to create a paper trail in dealing with the claim.
No doubt there is some arcane logic in this.
I just get chest pains at the start of a long day’s journey.
I’m now sat in seat 2A on a very quiet flight, have ordered a gin and tonic and will settle down to write this week’s ezines and enjoy lunch.
What a strange and stressful world we live in.


Published by

Chris Barrow

Chris Barrow has been active as a consultant, trainer and coach to the UK dental profession for over 20 years. As a writer, his blog enjoys a strong following and he is a regular contributor to the dental press. Naturally direct, assertive and determined, he has the ability to reach conclusions quickly, as well as the sharp reflexes and lightness of touch to innovate, change tack and push boundaries. In 2014 he appeared as a “castaway” in the first season of the popular reality TV show “The Island with Bear Grylls”. His main professional focus is as Coach Barrow, providing coaching and mentorship to independent dentistry.