Last day in Scotland today. This evening the boy wonder and I drive South and have a 12-hour turnaround before we pack and go with Team BKH to The Dentistry Show.   In the last couple of days we have proofread our launch newsletter and the new BKH web site (live tomorrow) and I’m so
Read More

I’m spotting a new trend in UK dentistry. A Management Buy-Out created as a joint-venture between associates and managers in independent practice. The Clinical & Management Buy Out (CMBO).   My first experience of this was some years ago, when a far-sighted dental principal changed his sole tradership to a limited company and then sold
Read More

From the prospective of a new patient, there are three stages in the customer journey: what happened before I made my first contact with the practice we call that “marketing” what happened between first contact and my first decision to buy we call that ‘pipeline management’ what happened after I decided to buy we call
Read More

I’d like to set you a challenge.   Just for one day.   Every time you mention how tough/difficult/tiring/complicated/annoying situations and people are…..   end with the sentence:   “but on the bright side……………………”   and then complete the sentence.   See what a difference it makes, to you and to those around you.

Rebecca Ferguson: what a lovely show last night at The Bridgewater Hall.   Here is a girl who had a dream – and despite constant setbacks, refused to give up. A shy, humble mother of two who wanted to see the world and wanted the world to see her.   If you woke up this
Read More

How much more bad news can there be? Driving from home to Bury this morning at 06:30 and listening to Radio 4. Greek debt. The NHS reforms. The tragic loss of a passionate teacher. The tobacco industry versus the anti-smoking league. Murdoch back with a ‘Sun on Sunday’ when Sun reporters have been arrested for
Read More

There is no point in hiring: a trainer to show you how to do something a consultant to apply the training in your business/life a coach to hold you accountable or a mentor to guide your strategy and then not ask them enough questions.   My first and greatest teacher in coaching, the late Thomas
Read More

Dental associates are like the clay on a potter’s wheel. Before the age of 35, you can mould them – spin the wheel, add or subtract, change the shape. At age 35 they are fired in a kiln and then set – never to be changed again.   Tap at them after this and they
Read More

You would have to have never heard of Facebook to not know that I’ve just spent 10 days sailing around The British Virgin Islands – photos and videos are appearing daily. We last did this trip 2 years ago and let me tell you the major difference between then and now.   The iPad2.  
Read More

As you may know, we run a Dental Clinic in Mwanza, Hope Dental Centre (HDC). The profits of the Clinic help to fund the work we do in training medical officers in Emergency Dentistry in Tanzania. It’s becoming very clear early into this new year that our work here in Tanzania is growing at an
Read More