Apple customer service

The Macbook Pro is back from Apple ER and, courtesy of Jon Barrow, fully restored.
I’ll be investing some time over the next 10 days in restoring some of the apps that didn’t make the journey, creating a new back-up on Time Capsule and having a good old tidy of the hard drive.
The customer service experience at the Apple Store in the Trafford Centre was outstanding:

  • they provided a 500Gb ‘My Passport’ hard drive (normal price £89.95) free of charge
  • they backed-up my existing hard drive onto the Passport
  • they repaired my hard drive
  • they returned the Macbook pro and the ‘My Passport’ so that JB could then restore the files

Invoice reads £0.00.
I am amazed and delighted as the Macbook Pro is 2 years out of warranty.
Apple have an ambassador and a friend for life.
How many organisations do you know that would do the same?
Any others?


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Chris Barrow

Chris Barrow has been active as a consultant, trainer and coach to the UK dental profession for over 20 years. As a writer, his blog enjoys a strong following and he is a regular contributor to the dental press. Naturally direct, assertive and determined, he has the ability to reach conclusions quickly, as well as the sharp reflexes and lightness of touch to innovate, change tack and push boundaries. In 2014 he appeared as a “castaway” in the first season of the popular reality TV show “The Island with Bear Grylls”. His main professional focus is as Coach Barrow, providing coaching and mentorship to independent dentistry.