4 steps to beat the recession

Very interesting and brief interview with Sir Stuart Rose of Marks and Spencer on BBC Breakfast television yesterday morning 26th May 2010.

When asked why Marks and Spencer have “beaten the trend” and posted pre tax profits of £632m he replied

  1. We have the right products
  2. We have the right prices
  3. We have the correct innovation and
  4. We deliver the right customer service

A very interesting formula and one that we would all benefit from copying.

I was also listening to Stephen Fry on the Radio 4 Today programme who described a genius as “somebody who leaves the field in which they work completely different.”

A great definition and it makes me think of some geniuses that I work with in dentistry.


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Chris Barrow

Chris Barrow has been active as a consultant, trainer and coach to the UK dental profession for over 20 years. As a writer, his blog enjoys a strong following and he is a regular contributor to the dental press. Naturally direct, assertive and determined, he has the ability to reach conclusions quickly, as well as the sharp reflexes and lightness of touch to innovate, change tack and push boundaries. In 2014 he appeared as a “castaway” in the first season of the popular reality TV show “The Island with Bear Grylls”. His main professional focus is as Coach Barrow, providing coaching and mentorship to independent dentistry.