Remedial treatment of overseas dentistry

Here’s an interesting question from a client – I’d be interested in your views.
A ‘Denplan Care’ couple of ours have gone to Poland to have implants. They are back, one needing a suture removal and the other in much pain and infection. I have taken the sutures out (30 seconds) and I am treating the lady for her infection and pain as a priority. I do have duty of care and I can’t see the lady in pain. (Have taken photos, the surgery looks terrible). They are in Denplan and I haven’t charged them, so far.   
What are your thoughts for further treatment to these patients? I am going to have to lay some ground rules and appropriate fees. I do know there is a market for the remedial treatment of overseas dentistry. I can’t do this within Denplan though, will need to charge accordingly. 


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Chris Barrow

Chris Barrow has been active as a consultant, trainer and coach to the UK dental profession for over 20 years. As a writer, his blog enjoys a strong following and he is a regular contributor to the dental press. Naturally direct, assertive and determined, he has the ability to reach conclusions quickly, as well as the sharp reflexes and lightness of touch to innovate, change tack and push boundaries. In 2014 he appeared as a “castaway” in the first season of the popular reality TV show “The Island with Bear Grylls”. His main professional focus is as Coach Barrow, providing coaching and mentorship to independent dentistry.