The “can-do” attitude

“There isn’t a car for hire anywhere in Gatwick – you have no chance whatsoever.

No point in trying the other companies – I can tell you that every vehicle in the airport is either out on hire or reserved. I suggest you get a train into London and then back out to Farnham from there.”

Was the cheerful response from the lady on the Avis desk yesterday afternoon. 

So I walked 20 feet to the Enterprise desk and asked:

“Do you have anything that I can hire for 24 hours to drive an hour each way?”Three smartly dressed young men – all in white shirts and company ties.

“No problem sir – would you like that now?”  

15 minutes later I was steeping into my Chevrolet Karlos (please don’t tell anybody) after a superb customer service experience.

My first lady was, I repeat, 20 feet away from the Enterprise desk – and possessed a “cannot do” attitude as she sat on her stool and looked at me like another poor sap who travels on business.The guys at Enterprise “can do”. And “can do” well. Driving to Farnham I have a smile on face, even though I do feel like Noddy. Do your “front desk” team have a “can do” attitude – or are they members of the Avis business prevention unit?


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Chris Barrow

Chris Barrow has been active as a consultant, trainer and coach to the UK dental profession for over 20 years. As a writer, his blog enjoys a strong following and he is a regular contributor to the dental press. Naturally direct, assertive and determined, he has the ability to reach conclusions quickly, as well as the sharp reflexes and lightness of touch to innovate, change tack and push boundaries. In 2014 he appeared as a “castaway” in the first season of the popular reality TV show “The Island with Bear Grylls”. His main professional focus is as Coach Barrow, providing coaching and mentorship to independent dentistry.