Offending your clients – with love

Just about to kick off our third workshop of the week.
Last night I was in tucked up in bed and lights out before 9.00pm – absolutely trashed.
Up at 5.00am this morning to write the ezine – a good night’s sleep has done me the power of good.
Small room today – about 25 people – more fireside and less cabaret – a nice change.
Yesterday I went too far with a client in the workshop – told him his attempt at an elevator speech was c**p in front of his team – his body language told me he was angry and humiliated. I apologised publicly at the end of the day.
Sometimes I go too far – but its from a place of genuinely caring and wanting success for my clients.


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Chris Barrow

Chris Barrow has been active as a consultant, trainer and coach to the UK dental profession for over 20 years. As a writer, his blog enjoys a strong following and he is a regular contributor to the dental press. Naturally direct, assertive and determined, he has the ability to reach conclusions quickly, as well as the sharp reflexes and lightness of touch to innovate, change tack and push boundaries. In 2014 he appeared as a “castaway” in the first season of the popular reality TV show “The Island with Bear Grylls”. His main professional focus is as Coach Barrow, providing coaching and mentorship to independent dentistry.