Memories of Boots Dentalcare

As expected, an audience of over 500 last night on the campus of Nottingham University – a new location for Talking Points and well supported by an enthusiastic crowd.
I was delighted to meet with Chris Potts, former clinical director at Boots Dentalcare – and still working for Boots as they dismantle their healthcare services.
We reminisced about the 18 months I spent helping them to create and “roll-out” a consistent patient journey experience across their 40+ in-store practices.
It was a great business with great people – both in the practices and at their Nottingham Head Office – a business which, in my humble opinion, should have been supported and allowed to grow and prosper.
My wish is that the exercise in corporate high-street dentistry will be repeated in the future by a similarly forward-thinking team.
I would love to take a leadership and coaching position in such an organisation.


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Chris Barrow

Chris Barrow has been active as a consultant, trainer and coach to the UK dental profession for over 20 years. As a writer, his blog enjoys a strong following and he is a regular contributor to the dental press. Naturally direct, assertive and determined, he has the ability to reach conclusions quickly, as well as the sharp reflexes and lightness of touch to innovate, change tack and push boundaries. In 2014 he appeared as a “castaway” in the first season of the popular reality TV show “The Island with Bear Grylls”. His main professional focus is as Coach Barrow, providing coaching and mentorship to independent dentistry.