Front of House

  • Managing Director of First Impressions;
  • Always smiling and making eye contact;
  • Has a good handshake;
  • First in the queue for a “selfie”;
  • All over social media with gusto;
  • Cheeky in a very endearing way;
  • Finding stuff out about people that nobody else knew – naturally inquisitive;
  • Seeing solutions where others see problems;
  • Always ready to go an extra mile;
  • Spots a nervous patient a mile off and puts them at ease;
  • Massively supports the brand standards, believes in the boss and in what you do;
  • A volunteer;
  • Can chat with princes and paupers;
  • Never afraid of asking for the money;
  • Oodles of initiative and capable of breaking the rules when it makes sense to do so;
  • Covers the backs of the team;
  • Nothing is too much trouble;
  • Popular with everyone except the people you need to get rid of;
  • Brilliant with the software and the paperwork as well as the people.

Like every other good team member, they are needles in a haystack – hard to find and worth keeping; but front of house the bar is set very high – nothing less than a needle will do.

So – who is greeting and meeting at your place today?


Published by

Chris Barrow

Chris Barrow has been active as a consultant, trainer and coach to the UK dental profession for over 20 years. As a writer, his blog enjoys a strong following and he is a regular contributor to the dental press. Naturally direct, assertive and determined, he has the ability to reach conclusions quickly, as well as the sharp reflexes and lightness of touch to innovate, change tack and push boundaries. In 2014 he appeared as a “castaway” in the first season of the popular reality TV show “The Island with Bear Grylls”. His main professional focus is as Coach Barrow, providing coaching and mentorship to independent dentistry.