On more than one occasion in the last few days I have found myself in conversation about team members who just don’t cut the mustard.
Regarding this subject I now realise that I passed Ghenkis Khan and Attila the Hun, heading steadfastly to the right, about three months ago.
The next 2/3 years are going to be tough.
Leaders will make fortunes.
Laggards will die.
Clients/Patients will select only the best products, services and customer service experiences.
Dentistry is a retail business, offering products and services to a high level of professionalism.
Cosmetic and restorative dentistry will boom.
Team members who are:
- resistant to change
- consistently late
- frequently sick
- Ronseal workers (do what it says on the packet – no more)
- miserable
- gossips
- unwilling to step outside their comfort zone
- ever utter the words “its not my job”
- disrespectful
- unkempt
MUST BE EXTERMINATED.
Do it now.
