Customer feedback questionnaires

A client (dentist) handed me a completed feedback from from one of his patients yesterday.
“Read this” he said.
Blank form – but under the question:
“What do you like least about the practice?”

I still fail to see the reason for the practice going private, other than greed.
I will seek every opportunity to ensure that potential patients know exactly what sort of person Dr. X is.
I really feel for the practice staff to work for such a man.

Occupation of patient?
Never do business with teachers and engineers.
By the way – my client knows the people that this teacher works with.
They tell him that he is a miserable old sod who regularly claims flamboyant expenses for trips to education conferences and then takes his wife shopping for the day.
That, of course, is vile and malicious gossip – and I will have no part in it.
An interesting fact, however, is that when the practice converted to private, this teacher signed on as a patient to avoid having to find an NHS practice – and has NEVER visited the practice and has NEVER met the dentist.
The form was completed and returned in response to a mailing exercise.
There’s nowt so queer as folk.


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Chris Barrow

Chris Barrow has been active as a consultant, trainer and coach to the UK dental profession for over 20 years. As a writer, his blog enjoys a strong following and he is a regular contributor to the dental press. Naturally direct, assertive and determined, he has the ability to reach conclusions quickly, as well as the sharp reflexes and lightness of touch to innovate, change tack and push boundaries. In 2014 he appeared as a “castaway” in the first season of the popular reality TV show “The Island with Bear Grylls”. His main professional focus is as Coach Barrow, providing coaching and mentorship to independent dentistry.