Critical Non-Essential

I arrived at the Tower Hotel in London at 5.45pm last night.
Tired and quite a bit burned out – all I wanted to do was get to my room, take a hot bath, get some supper, make a few phone calls, get to sleep before 9.00pm.
There was a long line of people waiting to register.
The Hilton across the bridge was full last night – so no concierge-level check in for me this evening – just out there with the madding crowd.
I counted 15 people in the queue ahead of me – and each guest has to be hand-held through that laborious process.
My heart sank.
Then a young girl arrived carrying a tray laden with glasses of fresh orange juice.
She walked down the line, offering a refreshing glass to each guest and explaining that extra staff were on their way to man the desk and that we would be in our rooms within 15 minutes.
We all started smiling and stopped grumbling.
A dozen glasses of orange juice, a deadline and a smile – that was all it took.
After supper and a walk around St Katherine’s Dock I made it to bed before 9.00pm, feeling that the Tower Hotel has considerably raised it’s game since Guoman Hotels took over.


Published by

Chris Barrow

Chris Barrow has been active as a consultant, trainer and coach to the UK dental profession for over 20 years. As a writer, his blog enjoys a strong following and he is a regular contributor to the dental press. Naturally direct, assertive and determined, he has the ability to reach conclusions quickly, as well as the sharp reflexes and lightness of touch to innovate, change tack and push boundaries. In 2014 he appeared as a “castaway” in the first season of the popular reality TV show “The Island with Bear Grylls”. His main professional focus is as Coach Barrow, providing coaching and mentorship to independent dentistry.