This post isn’t about: healthcare concierge class customer service social media marketing It’s unashamedly commercial. This post is about: cash flow And the fact that December may well be turning into a disaster for you. As an aside – make a note to yourself: “the next time this happens I’m going to make sure that
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As part of the Dental Business Club website launch, we ran a competition for people who sign up to receive the ezine. I am pleased to announce the winners below: Nelson Road Dental, Gillingham – The winner is Mohsin Uddin, prize: Three months of DBC Digital Coaching worth £750 http://www.nelsonroaddental.co.uk/mo.php Whitehouse Dental, Farnham – The
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So here we are, another week of extreme weather conditions and appointment books collapsing as fast as the UK’s chances of hosting the World Cup. I’ve cancelled a trip to Scotland this week because the combination of early and late drives to and from Exeter airport and the current conditions in Edinburgh are enough to
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As you approach the end of another year, are you delighted by the management processes and teamwork in your practice? Or are you fed up by processes that don’t work and team work that just doesn’t ‘gel’? Are you ready to make some real changes for the better in your practice in 2011? Here is
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Have you ever noticed that you walk into a retail establishment occasionally (whether it’s a clothes shop, a restaurant, a hotel or some other place) and the person who engages you in conversation immediately gives off an attitude of enthusiasm? Sam Walton, the founder of the Wal-Mart Supermarket chain, described them as ‘three baggers’ –
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The top 5 clinical courses I was chatting to a client last week about his development as a clinician. He has been immersed in business management for some time and now wants to invest some time and money in learning to be a better all-round dentist (with an emphasis on higher value treatments). So his
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Let’s explore the components that constitute CRM. Here is my list – what’s on yours?  – Delivering moments of truth that have a disproportionate effect  – Telephony  – Where you answer the phone  – How you answer the phone  – What your “brand standard” responses are to FAQs  – Reception  – Where you welcome patients  – How
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The theme of this week is Customer Relationship Management (CRM) and we define this term as: keeping your existing patients happy, investing and referring. Here is a video I recently recorded on this topic:

I am a dental hygienist with 15 years experience. I am an extremely dedicated clinician, a true believer in team work and have a great understanding of the business aspects within a modern, dynamic dental practice. With my experiences in all aspects of the profession I feel that I would be a great asset to
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Practice Plan: Supporting you with the CQC A guide to the application to be registered with the Care Quality Commission All providers of dental care will need to be registered with the Care Quality Commission (CQC) on 1st April 2011 in order to continue to practise legally.  In order for this to be guaranteed, those
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