I’m frequently contacted by people who have products and services of relevance to my clients. For over 20+ years I have maintained a policy that I do not accept introducers fees or commissions – I simply broadcast and comment on good ideas. Every business dreads a bad online review – the disgruntled patient, the unhappy
Read More
So we left the Shangri-La hotel in Sydney, Australia on Friday evening, having recovered Lawrence Neville’s car from valet parking despite the best efforts of the concierge to make our customer service experience as indifferent as possible. We weren’t on his list. The following morning I found myself joyfully walking at a brisk pace back
Read More
Three workshops last week – London, Manchester and Dublin. An opportunity to meet with my clients and listen. My quarterly immersion in their ups and downs and, thus, a chance to identify any common trends. I mentioned last week the trend of hiring managers and TCOs who have a background in high-street retail management (because
Read More
I’ve been delighted to attend The Campbell Academy Business Course every year since it’s inception as one of the visiting guest lecturers and will be doing the same in 2020 – this time from the brand new premises that are currently being constructed in Nottingham. (If you haven’t seen the fly by of the new
Read More
To repeat – this weekend we celebrate “half-time” on the year 2019. Monday kicks off the second half of this year’s game/contest/quest (call it what you will). It is important over the next week to take some time out to review your answers to the questions we ask our coaching clients every Friday morning in
Read More
I cast my mind back to 1998 – I am 12 months into dental business coaching and accepting every speaking invitation that comes in, no matter how far away or obscure, to build my visibility and community (hmmm… maybe not much has changed). Imagine, if you will, an evening at Stockport Town Hall, presenting to
Read More
I’m frequently asked to offer advice to sellers and buyers – possibly more often sellers as they have been around for longer and know who I am. I’ve written previously about my conjecture that most sellers are in distress – they want to sell their practice because: they need the cash to fund a divorce
Read More
First day back after 2 weeks sailing the beautiful Dalmatian coast of Croatia – how did I get to age 65 without discovering this wonderful country? We are already making plans to return. both as sailors and independent travellers. As always, I’m constantly looking for metaphors in life that can apply to our day to
Read More
Preamble (well, actually, ramble) I spend a lot of my time nowadays advising clients on their exit strategy: when is the best time to sell? how soon before I want to sell do I need to start preparing the practice and educating myself? what will my business be worth? what will likely be my exit
Read More
A couple of approaches to business for you to think about today. The Populist Approach Figure out what is selling like hot cakes and jump on the bandwagon. Advantages: market already clearly defined; popularity guaranteed; average skill required from support team; easy to get started. Disadvantages: what’s so special about you? popular markets can quickly
Read More